Privacy Policy

1. Information We Collect

1.1 Information You Provide Directly

• Account Information: Name, email address, phone number, company name, and other contact details when you register for our services or create an account.
• Payment Information: Credit card details, billing address, and other payment information when you make purchases.
• Communications: Information you provide when contacting us for support, inquiries, or feedback.
• User Content: Any content, data, or information you submit to our services, including business data, files, and communications.

1.2 Information Collected Automatically

• Device Information: Device type, operating system, unique device identifiers, browser type, and mobile device identifiers.
• Usage Data: Features accessed, time spent on pages, navigation patterns, clickstream data, and other interaction data.
• Location Data: General geographic location based on IP address or more precise location with your consent.
• Log Data: Server logs, crash reports, and diagnostic data.

1.3 Information from Third Parties

• Social Networks: Information from social media platforms if you choose to connect or sign in through social media.
• Business Partners: Information from our business partners, service providers, and affiliated companies.
• Public Sources: Information from publicly available sources such as business directories.

2. How We Use Your Information

We use the information we collect for the following purposes:

• Service Delivery: To provide, maintain, and improve our services, including mobile applications, IoT solutions, and software development services.
• Account Management: To process registrations, manage accounts, and provide customer support.
• Personalization: To personalize your experience and customize content based on your preferences.
• Analytics: To analyze usage patterns, monitor performance, and improve our products and services.
• Communication: To send technical notices, updates, security alerts, and support messages.
• Marketing: To send promotional communications (with your consent where required) about our products and services.
• Advertising: To serve targeted advertisements through third-party advertising platforms.
• Legal Compliance: To comply with legal obligations, resolve disputes, and enforce agreements.

3. Information Sharing and Disclosure

We may share your information in the following circumstances:

• Service Providers: With trusted third-party service providers who assist us in operating our business, including cloud hosting, payment processing, analytics, and customer support.
• Business Transfers: In connection with a merger, acquisition, or sale of assets, your information may be transferred as part of the transaction.
• Legal Requirements: When required by law, court order, or governmental authority, or when we believe disclosure is necessary to protect our rights or the safety of others.
• With Your Consent: We may share your information with third parties when you explicitly consent to such sharing.
• Advertising Partners: With advertising and analytics partners as described in Section 4 below.

We do not sell your personal information to third parties.

4. Advertising and Analytics

4.1 Third-Party Advertising

We may use third-party advertising companies and advertising networks to serve ads when you use our services. These companies may collect and use information about your visits to our website and other websites to provide relevant advertisements. This includes:

• Google Ads: We use Google Ads for advertising purposes. Google may collect information about your visits to our website. For more information, visit Google's Privacy Policy.
• Facebook Ads: We may use Facebook (Meta) advertising services. Facebook may collect information about your activities on our website. For more information, visit Facebook's Privacy Policy.
• Other Ad Networks: We may work with other advertising networks that collect information to serve targeted advertisements.

4.2 Analytics Services

We use analytics services to understand how users interact with our services:

• Google Analytics: We use Google Analytics to collect and analyze website traffic data. Google Analytics uses cookies and similar technologies. Learn more at Google Analytics Privacy.
• Firebase Analytics: For our mobile applications, we may use Firebase Analytics to collect app usage data.

4.3 Mobile App Advertising

For our mobile applications, we may integrate the following advertising and analytics SDKs:

• Google AdMob: For serving ads within mobile applications. AdMob Privacy
• Facebook Audience Network: For serving ads within mobile applications. Audience Network Privacy
• Other Mobile Ad SDKs: Additional advertising SDKs as listed in our mobile application's privacy documentation.

4.4 Opting Out of Personalized Advertising

You can opt out of personalized advertising by:

• Web: Visit Google Ads Settings or the Facebook Ad Preferences.
• Mobile Devices: On iOS, enable "Limit Ad Tracking" in your device settings. On Android, enable "Opt out of Ads Personalization" in your Google settings.
• Industry Initiatives: Visit the Digital Advertising Alliance opt-out page.

5. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.

• Account Data: Retained while your account is active and for a period after account closure as required by law.
• Usage Data: Retained for analytics purposes for up to 26 months.
• Marketing Data: Retained until you withdraw consent or opt out.
• Legal Requirements: Information may be retained longer to comply with legal obligations, resolve disputes, or enforce agreements.

When information is no longer needed, we will securely delete or anonymize it.

6. Data Security

We implement appropriate technical and organizational measures to protect your personal information, including:

• Encryption of data in transit using TLS/SSL
• Encryption of sensitive data at rest
• Regular security assessments and penetration testing
• Access controls and authentication measures
• Employee training on data protection
• Incident response procedures

Note: While we strive to protect your information, no method of transmission over the Internet or electronic storage is 100% secure. We cannot guarantee absolute security.

7. Children's Privacy (COPPA Compliance)

Our services are not directed to children under 13 years of age, and we do not knowingly collect personal information from children under 13.

• We do not allow users under 13 to create accounts or provide personal information.
• If we become aware that we have collected personal information from a child under 13, we will take steps to delete that information promptly.
• Parents or guardians who believe their child has provided us with personal information may contact us at support@bjjinlei.com.

For users in the European Economic Area (EEA), the age threshold may be 16 or as defined by local law.

8. GDPR Compliance (EU Users)

If you are located in the European Economic Area (EEA), the following additional provisions apply:

8.1 Legal Basis for Processing

We process your personal information under one or more of the following legal bases:

• Contract: Processing necessary to perform our contract with you.
• Consent: You have given clear consent for specific processing activities.
• Legitimate Interests: Processing necessary for our legitimate interests, balanced against your rights.
• Legal Obligation: Processing necessary to comply with legal obligations.

8.2 Data Controller

Beijing Jinlei Technology Co., Ltd.
Room 2003, 2nd Floor, Building 1, No. 19, Mishun Road
Miyun District, Beijing, China
Email: support@bjjinlei.com

8.3 International Transfers

When we transfer personal data outside the EEA, we ensure appropriate safeguards are in place, including:

• Standard Contractual Clauses approved by the European Commission
• Binding Corporate Rules
• Other appropriate safeguards as required by applicable law

9. CCPA Compliance (California Users)

If you are a California resident, the California Consumer Privacy Act (CCPA) provides you with specific rights regarding your personal information:

9.1 Your CCPA Rights

• Right to Know: You can request information about what personal information we collect, use, disclose, and sell.
• Right to Delete: You can request deletion of your personal information, subject to certain exceptions.
• Right to Opt-Out: You can opt out of the sale of your personal information (though we do not sell personal information).
• Right to Non-Discrimination: We will not discriminate against you for exercising your CCPA rights.

9.2 Categories of Information

In the preceding 12 months, we may have collected the following categories of personal information:

• Identifiers (name, email, phone, IP address)
• Commercial information (purchase history, transaction data)
• Internet/electronic activity (browsing history, app usage)
• Geolocation data
• Inferences from collected information

9.3 Submitting Requests

To exercise your CCPA rights, contact us at:

• Email: support@bjjinlei.com
• Mail: Beijing Jinlei Technology Co., Ltd., Attn: Privacy Rights, Room 2003, 2nd Floor, Building 1, No. 19, Mishun Road, Miyun District, Beijing, China

We will verify your identity before processing your request. You may designate an authorized agent to make requests on your behalf.

10. Your Rights

Regardless of your location, you have the right to:

• Access: Request a copy of the personal information we hold about you.
• Correction: Request correction of inaccurate or incomplete information.
• Deletion: Request deletion of your personal information, subject to legal requirements.
• Portability: Request your data in a portable format where technically feasible.
• Objection: Object to certain processing activities, such as direct marketing.
• Restriction: Request restriction of processing in certain circumstances.
• Withdraw Consent: Withdraw consent where processing is based on consent.

To exercise any of these rights, please contact us at support@bjjinlei.com. We will respond to your request within 30 days.

11. International Data Transfers

Our services are provided globally, and your information may be transferred to and processed in countries other than your country of residence. These countries may have different data protection laws.

When we transfer personal information internationally, we ensure appropriate safeguards are in place, including:

• Standard Contractual Clauses
• Binding Corporate Rules
• Compliance with applicable data protection frameworks

By using our services, you consent to the transfer of your information to countries outside your country of residence.

12. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will:

• Post the updated policy on this page with a revised "Last updated" date
• Notify you of material changes via email or prominent notice on our services
• Obtain your consent where required by applicable law

We encourage you to review this Privacy Policy periodically to stay informed about our practices.

13. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

Beijing Jinlei Technology Co., Ltd.

Room 2003, 2nd Floor, Building 1, No. 19, Mishun Road
Miyun District, Beijing, China

Email: support@bjjinlei.com
Business Contact: lvxiaoying@bjjinlei.com

We will respond to your inquiry within 30 days of receipt. If you are unsatisfied with our response, you may have the right to lodge a complaint with your local data protection authority.